Privacy Policy for Hot Voyage Floating Sauna Inc.
Last Updated: August 26, 2025
Hot Voyage Floating Sauna Inc. (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect the personal information of our customers and website users (“you”) through our website, hotvoyage.ca (the “Website”), and our booking services.
1. Information We Collect
We collect personal information that you provide to us directly when you make a booking or contact us. This information includes:
- Contact Information: Your full name, email address, and phone number.
- Booking Information: Your address and the details of the charter you are booking.
- Communication: Any information you provide when you communicate with us via email, SMS, or telephone.
We may also automatically collect certain technical information when you visit our Website, such as your IP address, browser type, and operating system, to help us understand how our users interact with our site and to improve our services.
2. How We Use Your Information
We use the personal information we collect for the following purposes:
- To Provide Services: To process your booking, confirm your charter, and manage your reservation.
- To Communicate With You: To send you booking confirmations, reminders (including reminders to sign waivers), updates, and to respond to your inquiries and provide customer support via email, SMS, and/or telephone calls.
- For Safety and Operations: To ensure we have accurate contact information for the charterer and for emergency purposes on the day of your trip.
- For Marketing (With Your Consent): To send you newsletters, special offers, and other promotional materials via email, SMS, and/or telephone calls, but only if you have explicitly opted-in to receive such communications. You may unsubscribe at any time.
- To Improve Our Website: To analyze website usage and improve the user experience.
3. Consent
By providing us with your personal information through our booking system or by contacting us, you consent to the collection, use, and disclosure of that information as described in this Privacy Policy.
You may withdraw your consent at any time by contacting us. Please note that withdrawing consent may prevent us from providing you with our services (e.g., we cannot process a booking without your name and contact details).
4. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. We will only share your information in the following circumstances:
- Third-Party Service Providers: We may share your information with trusted third parties who perform services on our behalf, such as payment processing (e.g., Stripe) and booking system management. These providers are only given the information necessary to perform their services and are contractually obligated to protect your information.
- Legal Requirements: We may disclose your information if required to do so by law, such as in response to a court order, subpoena, or a request from law enforcement.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
5. Data Security
We are committed to protecting your personal information and have implemented appropriate physical, technical, and administrative safeguards to prevent unauthorized access, use, or disclosure. Our website uses SSL (Secure Socket Layer) encryption to protect your data during transmission. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.
6. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
7. Your Rights
Under British Columbia's PIPA, you have the right to:
- Access Your Information: Request access to the personal information we hold about you.
- Correct Your Information: Request that we correct any inaccurate or incomplete personal information.
To exercise these rights, please contact our Privacy Officer using the contact details below.
8. Cookies
Our Website may use “cookies” to enhance your experience. Cookies are small files placed on your computer's hard drive that help us analyze web traffic and improve our website's functionality. You can choose to accept or decline cookies through your browser settings.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our designated Privacy Officer at:
Privacy Officer
Hot Voyage Floating Sauna Inc.
3012 Murray, Port Moody V3H 1X2
Email:privacy@hotvoyage.ca
(604) 330-8777